General Help
Report a lost or stolen device
Use this service if your technology device has been lost or stolen. In addition to contacting IT if your device is STOLEN you should:
- Contact the UO Police Department.
- For UO-owned devices, you should also file a Property Claim.
This is a self-service web application used by students, faculty, and staff to find and request technology help at the University of Oregon.
Account Security
Change or reset duck ID password
This knowledge base article will walk you through the process of changing your DuckID password.
The information in this knowledge base article outlines how to create a strong password for your DuckID and other accounts.
Increase my Privacy
Protect My Information From Identity Thieves
This knowledge base article highlights the importance of protecting your information from identity thieves through good security habits and practices.
This knowledge base article covers how to avoid being doxed and, if doxed, how to respond.
Adding Multi-Factor Authentication to Personal Accounts
This article explains how to add MFA to many personal services, including Instagram, Twitter, Google, and others.
Phishing
Know if an email is a phishing message
Wondering if an email is phishing or not? The UO Phish Tank is a collection of suspicious emails reported to the UO Information Security Office.
- Phishing messages: See confirmed malicious messages without logging in.
- Safe messages: To view messages that were reported but are safe, log in with your DuckID.
If a suspicious message is posted, there's no need to report it—just delete it. Otherwise, please report it for review.
If you believe you received a suspicious email, follow these steps to report it!
Determine If a Suspicious Email is Malicious
This knowledge base article helps you determine if a suspicious email is malicious.