General Help

Report a lost or stolen device

Use this service if your technology device has been lost or stolen. In addition to contacting IT if your device is STOLEN you should:

Go to the UO Service Portal

This is a self-service web application used by students, faculty, and staff to find and request technology help at the University of Oregon.

Account Security

Change or reset duck ID password

This knowledge base article will walk you through the process of changing your DuckID password.

Create a Strong Password

The information in this knowledge base article outlines how to create a strong password for your DuckID and other accounts.

Increase my Privacy

Protect My Information From Identity Thieves

This knowledge base article highlights the importance of protecting your information from identity thieves through good security habits and practices.

Doxing and Protection

This knowledge base article covers how to avoid being doxed and, if doxed, how to respond.

Adding Multi-Factor Authentication to Personal Accounts

This article explains how to add MFA to many personal services, including Instagram, Twitter, Google, and others.

Phishing

Know if an email is a phishing message

Wondering if an email is phishing or not? The UO Phish Tank is a collection of suspicious emails reported to the UO Information Security Office.

  • Phishing messages: See confirmed malicious messages without logging in.
  • Safe messages: To view messages that were reported but are safe, log in with your DuckID.

If a suspicious message is posted, there's no need to report it—just delete it. Otherwise, please report it for review.

Report a phishing email

If you believe you received a suspicious email, follow these steps to report it!

Determine If a Suspicious Email is Malicious

This knowledge base article helps you determine if a suspicious email is malicious.